In order to control access for a wide range of people in your company, there are five different permission levels (or "roles") in ZERO:

Administrator: Admins have full control over the account and have the highest level of permissions in ZERO. Admins can:

  • Access admin controls via the gear icon menu (such as provisioning the overall account settings, managing teams, managing people, generating reports, etc.);
  • Create teams and manage people in those teams; and
  • Perform any action on any post, regardless if they were the original creator of the post or not (close/reopen, comment, assign, share, edit, move, export, delete, etc.).

Team Lead: Team Leads have control over everything inside their specific team(s), but do not have access to Admin controls. Teams Leads can: 

  • Create teams and manage people in those teams; and
  • Perform any action on any post, regardless if they were the original author or not (close/reopen, comment, assign, share, edit, move, export, delete, etc.).

Member: Member is the default role in ZERO. Members can: 

  • Perform all actions on posts (create, close/reopen, comment, assign, export), but they can only share, edit, move, or delete a post if they are the original author of the post (i.e., they have no ability to modify any other users' posts in any way or perform any Admin or team management functions).

Contributor: Contributors can do everything a Member can do, except they can only access the posts they've created or been assigned to. Contributors do not have access to all general posts in the team like regular Members do.

Viewer
: Viewers have the lowest level of permissions in ZERO. They have view-only access to the teams where they've been assigned, and therefore have no ability to perform any actions in ZERO.

Did this answer your question?